Strategy: Change from Warehouse Fulfillment to In-Store Fulfillment
Role
Senior Digital PM → Senior Portfolio Manager
Team
24 people cross-functional
Budget
$3M+ per year programme
Inventory cost savings
$1.9M
9 stores
Product catalog rolled-out to 9 global markets
5×
Catalogue expansion — 3,000 to 15,000 items via PIM integration
10%
Reduction in out-of-stock products following the fulfilment transition
Strategy: Change from Warehouse Fulfillment to In-Store Fulfillment
Travel retail website model was to order online and pickup at the three in-town stores in Hong Kong. (Home delivery not allowed by brands.) Ecommerce Ops team online inventory limited by warehouse space. Why not get rid of the warehouse?
My impact: Led a three-month accelerated initiative to transition from warehouse to in-store and cross-store fulfillment. This reduced out-of-stock products by 10%, saved $1.9M on inventory, and enabled expansion of the product catalog from 3,000 to 15,000 items across 9 global markets.
Learnings: Rethinking fundamental operations, like using stores as warehouses, can unlock significant efficiencies and growth opportunities in retail.
eCommerceRetailOmnichannelLVMH
Similar work
Rethinking your fulfilment model?
The useful question turned out to be: why does a warehouse need to exist at all? Want to achieve more retail efficiencies?
My impact: Led a three-month accelerated initiative to transition from warehouse to in-store and cross-store fulfillment. This reduced out-of-stock products by 10%, saved $1.9M on inventory, and enabled expansion of the product catalog from 3,000 to 15,000 items across 9 global markets.
Learnings: Rethinking fundamental operations, like using stores as warehouses, can unlock significant efficiencies and growth opportunities in retail.
eCommerceRetailOmnichannelLVMH
Similar work
Rethinking your fulfilment model?
The useful question turned out to be: why does a warehouse need to exist at all? Want to achieve more retail efficiencies?
